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Frequently Asked Online Dating Questions

Account/Personal Information

I Cant Remember My Nickname and/or Password. How Can I Find It Again?

Click on the Forgot Password link on the login page of the site and enter your email address in the Forgot Your Password box. An email will automatically be sent to that email address with the information you need to log into your profile.

How Do I Change My Email Address or Password?

Click "Settings" in the navigation. From there you will be able to change your personal information, including your email address and password.

How Do I Change My Username?

Please contact customer service to change your username.

Anonymity and Privacy

Are the messages I send to other members anonymous?

Yes. We preserve your privacy by delivering your messages through our system. None of your personal information (e.g., real name, email address, date of birth) is divulged to other members. You may choose to do so at your own discretion.

Communicating with Other Members

Can I include my personal email address as part of my message to another member?

Yes, but you do not have to do so. You may instead message one another exclusively through the site for the sake of anonymity.

What if I write members and do not receive responses?

While there is no certain answer to this question, there could be any number of reasons for this. Consider purchasing a Platinum Membership to ensure that all of your recipients can read your message. A member may not be responding because they have not been active on the site for a while; perhaps they found someone or have been too busy. Another possibility is that the member may not be interested in replying.

How do I block a member from contacting me?

To prevent a member from contacting you, begin by viewing his or her profile and clicking the ... icon at the top of the profile. Should the member attempt to contact you again, the member will see the following message displayed: This profile is currently unavailable.

If you believe a member has violated the Terms of Service regarding offensive or harassing comments toward you, you may also report a concern to the World Singles team in addition to blocking the member. To send a report, click the Report a Concern link found at the bottom of the member's profile.

Email Notifications

Why am I not receiving new message notifications in my email account?

The Spam or Junk Mail filters on your e-mail account may be preventing emails from from reaching your account. Check your Spam/Junk Mail folder to locate any notifications which may have inadvertently been filtered. In order to ensure that you receive wink and message notifications, we suggest you add the email address from which those messages are originating to your Contacts list. Alternatively, you may wish to add that address to your filter's "whitelist" or simply remove it from your Spam/Junk Mail filter.

How can I control which email notifications I receive?

To opt-in or opt-out of various email notifications, begin by logging into your profile and clicking Settings link in the left column of the site. Next, click on Notifications. From here you can control which email notifications you receive, as well as the frequency with which they are sent.

Personal Settings

I can't remember my nickname and/or password. How can I find it again?

Click on the Forgot Password? link on the login page and enter your email address in the Forgot your password? box. You must enter the email address associated with your profile. An email will automatically be sent to that address with the information you need to log into your profile.


Why should I add my photo?

Other members are much more likely to view your profile or respond to winks and messages if you include your photo. It's a no brainer!

How many photos can I upload?

You can upload up to 20 photos.


How should I begin my correspondence with a member?

Communication should begin via messaging or use of winks. When meeting new people, we recommend you have an open mind, nevertheless, we recommend you be wary of odd behavior or inconsistencies. The person at the other end may not be who or what he or she says. Trust your instincts.

When is the right time to disclose my email address and/or phone number?

All correspondence between our site members takes place through our double-blind system, ensuring your true identity is protected until you decide to reveal it. Never include your last name, email address, home address, phone number, place of work or any other identifying information in your profile or initial messages. Start slowly, develop a rapport and, when and if you feel comfortable, feel free to offer your personal email address and/or phone number. Should I exercise caution?

Of course, like any other new situation we recommend you make thoughtful and informed decisions. Guard against trusting the untrustworthy. New contacts must earn your trust gradually, through consistently honorable and forthright behavior. Take all the time you need to test for a trustworthy person and pay careful attention along the way. If you suspect someone is lying, he or she probably is so act accordingly. We advise you act responsibly about romance and not become prematurely intimate with someone, even if that intimacy only occurs online. If you mutually decide to cross the point of no return, be smart and protect yourself from sexually transmitted diseases.

Should I request a photo?

A photo will give you a good idea of the person's appearance, which may prove helpful in achieving a gut feeling. In fact, it's best to view several images of someone in various settings: casual, formal, indoor and outdoors. If all you hear are excuses about why you can't see a photo, consider they have something to hide. We offer free photo scanning services to our members so there is no reason someone shouldn't be able to provide you a photo.

Should I speak with another member on the phone?

A phone call can reveal a lot about person's communication and social skills. Consider your security and do not reveal your personal phone number to a stranger. Try a cell phone number instead, or use local telephone blocking techniques to prevent your phone number from appearing in Caller ID. Only furnish your phone number when you feel completely comfortable. When should I meet face to face?

The beauty of meeting and relating online is that you can collect information gradually, later choosing whether to pursue the relationship in the offline world. You never are obligated to meet anyone, regardless of your level of online intimacy. Even if you decide to arrange a meeting, you always have the right to change your mind. It is possible your decision to keep the relationship at the anonymous level is based on a hunch that you can't logically explain. Trust yourself and your instincts.

What should make me wary?

We recommend you be wary of the following: displays of anger; intense frustration; attempts to pressure or control you; passive-aggressive behavior; demeaning or disrespectful comments; physically inappropriate behavior; inconsistent information about age, interests, appearance, marital status, profession, employment; failure to provide direct answers to direct questions. If you feel that a member is in violation of our Terms of Service, you may report the violation by clicking the Report a Concern link at the top and bottom of a member's profile.

Where should we first meet?

On your first date, we advise you meet in a safe place and tell a friend where you are going and when you will return. Leave your date's name and telephone number with your friend. Provide your own transportation and meet at a familiar restaurant or coffee shop when a lot of other people are present. If you decide to move to another location, take your own car. When the timing is appropriate, thank your date for getting together and say goodbye. If you are flying in from another city, arrange for your own car and hotel room. Call your date from the hotel or meet at the location you have already agreed to. If the location seems inappropriate or unsafe, go back to your hotel. Always make sure a friend or family member knows your plans and has your contact information. And if possible, carry a cell phone.

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